Privacy Policy
How Launchpad Operations Ltd collects, uses, and protects your personal data in line with UK GDPR and the Data Protection Act 2018.
Launchpad Operations Ltd (“we”, “us”) is the data controller for personal data collected via our websites, forms, and communications. This Privacy Policy explains what data we collect, why we collect it, how we use it, how long we keep it, and the rights you have. If you have any questions or want to make a privacy request, contact us at hello@launchpad-operations.com or call 0330 043 3748.
Last updated: 01/03/2026
What Personal Data We Collect and Why
We collect personal data to provide our services, respond to enquiries, manage memberships, fulfil legal obligations, and improve our website and communications. Below is a summary of the categories of data we collect and the purposes for processing.
How Do We Collect Your Data?
We collect personal data when you complete website forms, apply for membership, request compliance reviews, subscribe to newsletters, communicate with us by email or telephone, or interact with our website through cookies and analytics tools.
What Types of Personal Data Do We Collect?
Depending on your interaction with us, we may collect your name, email address, telephone number, property information, business details, correspondence records, and technical data such as IP address and browser information. We only collect data that is necessary for the purpose it is used for.
How Long Do We Retain Personal Data?
We retain personal data only for as long as necessary to fulfil the purpose it was collected for, including satisfying legal, regulatory, accounting, or reporting requirements. Retention periods vary depending on the nature of the data and the service provided.
Who Do We Share Your Data With?
We may share data with trusted service providers who support our business operations, including website hosting, email communication, payment processing, and professional advisers. All third parties are required to process data in accordance with UK GDPR and applicable data protection laws.
How Do We Protect Your Personal Data?
We implement appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures include secure hosting environments, encrypted communications where applicable, restricted internal access controls, and regular review of our data handling procedures. While no system is completely secure, we take reasonable steps to safeguard your information.
International Data Transfers
Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with UK GDPR. This may include the use of approved Standard Contractual Clauses or transfers to countries recognised as providing adequate levels of data protection. We do not transfer data internationally without appropriate legal safeguards.
Lawful Bases for Processing
We process personal data only where we have a lawful basis under UK GDPR. Depending on the circumstances, this may include: performance of a contract, compliance with a legal obligation, legitimate interests (where those interests are not overridden by your rights), or consent where required.
Marketing Communications
Where you have opted in to receive marketing communications, we may contact you by email regarding updates, services, or regulatory insights. You can withdraw your consent or unsubscribe at any time using the link in our emails or by contacting us directly.
Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters. You can contact the ICO via www.ico.org.uk.
Contact Us About Your Data
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
Email: hello@launchpad-operations.com
Telephone: 0330 043 3748
We will respond to legitimate data protection requests in accordance with UK GDPR requirements.
